We aim to process your order within 5 working days of receiving it. If you have any special requirements with your order including an expedited delivery please email us first.
Standard UK Delivery: £5.00
Orders over £100.00 – FREE WITHIN UK
Expedited Service available for £8.50

If you live in far-flung parts of the UK you probably know that P&P costs a little bit more so please contact us first if you want your goods delivered to the Isle of Man, Scilly Isles, Northern Ireland or the Scottish Highlands.

We can ship to most places in the world. Please put in your destination for a shipping quote. Not all destinaions can be calculated online. If your destination is not available, please email us.

Please note that we do not make any reductions on our prices when supplying non-EC countries. The non-application of VAT involved will be taken into consideration when calculating the postage charge.

Any duties or taxes payable on purchase of our products are the sole responsibility of the purchaser. If the purchaser refuses to pay the duties/tax it is then the responsibility of the purchaser to pay all shipping costs for the return of the item(s).

If you set up an account with us, we will collect your name, contact information including your email address. We use this to process your order and provide you with our service. We may use your email address to send you news or offers specifically about Benjamin Pollock's Toyshop. We will NEVER share your information with a third party.

We will do our best to keep all your information secure and have put safeguards in place to prevent any unauthorized access.

If you wish to unsubscribe to a newsletter at any time, please email us 

We adhere to the rules set out by the Data Protection Act 1998 and will protect your privacy.

We want you to be happy with your purchases from Benjamin Pollock's Toyshop. If however, in the unlikely event you are unhappy with an item, please email in the first instance to info@pollocks-coventgarden.co.uk marked RETURNS explaining the reasons. We will send you an email explaining all the terms and conditions of returns but in a nutshell – if you return the goods within 14 days of delivery in the condition it arrived, we will refund the cost of the goods but not the postage. So please do not hesitate to email any questions you have about your purchase and we will endeavor to help you make the best decision. This does not affect your statutory rights.

If the item is faulty, again please email us in the first instance info@pollocks-coventgarden.co.uk marked RETURNS/FAULTY and we will arrange with you to either replace, credit or give a full refund with postage costs.

Please order through the website, we cannot take orders by phone at present.

The website will direct you to the Paypal website where you can pay by credit card. If you select the check/money order option you will receive an email with details on how to pay. If you wish to pay by cheque, please write down your requirements and send them to us with a cheque payable to Benjamin Pollock's Toyshop at:

Mail Order
Benjamin Pollock's Toyshop
44 The Market
Covent Garden
London WC2E 8RF

Please be aware that cheque payments will take longer to process (up to 10 working days).