Delivery – COVID-19 UPDATE
Our physical shop in Covent Garden is currently closed in line with government restrictions.
With regards to mail order deliveries. Our packing and shipping is done from a family run independent fulfilment warehouse outside of London. They adhere to the strictest hygiene conditions as normal good practice and are currently working two on site at one time in a warehouse of 650 square meters and adhering to social distancing in the workplace.
Orders via the website are despatched usually within one working day, however we are currently handling larger than usual volume of orders due to lockdown so please be patient and we are endeavouring to deliver within 7 days in the UK. We will update you with tracking numbers although this service by the couriers is not always available. We are here to answer your questions by email.
Please do NOT send anything to the shop address as it may not be deliverable. Please see the bottom of the page regarding RETURNS.
Our online ‘Benjamin Pollock’s Toyshop runs on Shopify, a safe and secure e-commerce platform serving over 165,000 stores around the world. Shopify’s Level 1 PCI certification – industry jargon for top-flight security – covers our online shop, its shopping basket and web hosting. You can find Shopify’s certification on the Visa and Mastercard lists of certified systems.
The final stages of checkout from our web store takes place on Shopify’s secure servers at https://checkout.shopify.com. So do not be concerned when the address in your browser leaves pollocks-coventgarden.co.uk
ORDERING & PAYMENT
- We accept payment by credit card or debit card or via Paypal.
- We are VAT-registered so all merchandise prices and UK shipping already include VAT, except those which are VAT-exempt under UK law. Our VAT number is GB 260 554906
- Once your order has been despatched you will receive a notification that it is on its way.
If you are sending as a Gift, enter the Shipping Address First selecting Different Billing Address to put in your own address details.
- We ship worldwide and if your items are in stock it will be despatched within the next working day (weekends and UK Bank Holidays excluded)
- Our cut-off time for orders is 1pm (GMT) to ensure we can meet the delivery times shows. Orders received after this time each day will be carried over to the following day.
|UK Standard/Royal Mail Signed For via website||3 – 5 Days||£6.00 Free for orders over £60.00|
|UK Expedited||Next Day Delivery (Mon – Sat) If ordered before 1pm||£12.00|
|Europe Standard Delivery for orders up to £250.00 by Royal Mail Tracked||5 – 14 Days||£20|
|Europe Courier Delivery for orders over £250.00||4-7 Days||£40|
Rest of the World
|Rest of the World Standard Delivery for orders up to £50 by Royal Mail Tracked||5 – 14 Days||£20|
|Rest of the World Standard Delivery for orders from £50 – 100 by Royal Mail Tracked||5 – 14 Days||£30|
|Rest of the World Courier Delivery for orders up to £250.00||4-7 Days
(We use UPS and this can be as quick as 1-2 days from despatch to New York for example)
|Rest of the World Large Order delivery for orders over £250.00 by Courier||5 – 14 Days||£60|
Please Note: International orders will require you to meet your country’s import duties, taxes and charges. We are not liable for any charges levied or for the delay in customs.
If your order has not arrived with you in the times set out above, please email us on [email protected] and we will do what we can to help sort it out.
If you wish to return an item to us, please ensure it is returned unused and in its original packaging, within 10 days of receipt.
Please email us first with the reason for the return and enclose a copy of our confirmation email with the item.
Please send your unwanted items back to us using a ‘signed for’ service so you can ensure it is trackable. We will only refund the item not any shipping costs associated with your order. A refund processing charge of £3.00 will be deducted from your refund to cover costs.
Benjamin Pollocks Toyshop Returns
Unit 17, Ronald Close
Woburn Road Industrial Estate
If an item in your order arrives damaged or is wrong, please get in touch with us via [email protected] so that we can arrange a replacement.
Sssh don’t tell anyone but here’s a pic of Santa’s office.