Delivery – COVID-19 UPDATE & Christmas 2021
The shop is currently open 11-5. (10-2 on Christmas Eve) We will be closed on the 25th & 26th December. Holiday and New Year opening times to be updated. We do ask you to wear a mask when visiting us.
With regards to mail order deliveries. Our packing and shipping is done from a family run independent fulfilment warehouse outside of London. They adhere to the strictest hygiene conditions as normal good practice and are currently working two on site at one time in a warehouse of 650 square meters and adhering to social distancing in the workplace.
Orders via the website are despatched usually within one working day. We will update you with tracking numbers although this service by the couriers is not always available. We are here to answer your questions by email.
Please do NOT send anything to the shop address as it may not be deliverable. Please see the bottom of the page regarding RETURNS.
Our online ‘Benjamin Pollock’s Toyshop runs on Shopify, a safe and secure e-commerce platform serving over 165,000 stores around the world. Shopify’s Level 1 PCI certification – industry jargon for top-flight security – covers our online shop, its shopping basket and web hosting. You can find Shopify’s certification on the Visa and Mastercard lists of certified systems.
The final stages of checkout from our web store takes place on Shopify’s secure servers at https://checkout.shopify.com. So do not be concerned when the address in your browser leaves pollocks-coventgarden.co.uk
ORDERING & PAYMENT
- We accept payment by credit card or debit card or via Paypal.
- We are VAT-registered so all merchandise prices and UK shipping already include VAT, except those which are VAT-exempt under UK law. Our VAT number is GB 260 554906
- Once your order has been despatched you will receive a notification that it is on its way.
If you are sending as a Gift, enter the Shipping Address First selecting Different Billing Address to put in your own address details.
- We ship worldwide and if your items are in stock it will be despatched within the next working day (weekends and UK Bank Holidays excluded)
- Our cut-off time for orders is 1pm (GMT) to ensure we can meet the delivery times shows. Orders received after this time each day will be carried over to the following day.
|UK Standard/Royal Mail Signed For via website||3 – 5 Days||£6.00 Free for orders over £60.00|
|UK Expedited||Next Day Delivery (Mon – Sat) If ordered before 1pm||£12.00|
|Europe Standard Delivery for orders up to £250.00 by Royal Mail Tracked||5 – 14 Days||£20|
|Europe Courier Delivery for orders over £250.00||4-7 Days||£40|
Rest of the World
|Rest of the World Standard Delivery for orders up to £50 by Royal Mail Tracked||5 – 14 Days||£20|
|Rest of the World Standard Delivery for orders from £50 – 100 by Royal Mail Tracked||5 – 14 Days||£30|
|Rest of the World Courier Delivery for orders up to £250.00||4-7 Days
(We use UPS and this can be as quick as 1-2 days from despatch to New York for example)
|Rest of the World Large Order delivery for orders over £250.00 by Courier||5 – 14 Days||£60|
Please Note: International orders will require you to meet your country’s import duties, taxes and charges. We are not liable for any charges levied or for the delay in customs.
If your order has not arrived with you in the times set out above, please email us on [email protected] and we will do what we can to help sort it out.
Christmas 2021 and Last Order Dates
The above pertains to our Christmas ordering process. We strongly recommend that any order outside the UK is placed before Thursday 9th December. We do not guarantee delivery before Christmas due to the delays caused by the pandemic and Brexit – however please be reassured that we do our best to get your items out in time. We all take Christmas deliveries very seriously. The last delivery in the UK will be on the 23rd December. Please put in any orders before the 22nd December. Any orders received after this date will be shipped from the 6th January 2022. Customer Services are now closed for the holiday until 29th December. If you have not received an item and are having a problem with Royal Mail tracking, please contact your local Royal Mail sorting office.
If you wish to return an item to us, please ensure it is returned unused and in its original packaging, within 10 days of receipt.
Please email us first with the reason for the return and enclose a copy of our confirmation email with the item.
Please send your unwanted items back to us using a ‘signed for’ service so you can ensure it is trackable. We will only refund the item not any shipping costs associated with your order. A refund processing charge of £3.00 will be deducted from your refund to cover costs.
Benjamin Pollocks Toyshop Returns
Unit 17, Ronald Close
Woburn Road Industrial Estate
If an item in your order arrives damaged or is wrong, please get in touch with us via [email protected] so that we can arrange a replacement.
Sssh don’t tell anyone but here’s a pic of Santa’s office.