Delivery and opening times including Christmas 2019
CHRISTMAS & NEW YEAR 2019 DELIVERY
We recommend international orders to be made before 09.12.19 for Christmas delivery
Please email us first with your country if after this date we can give you an estimated delivery date. European and US orders can be made up until 14.12.19
LAST ORDER DATE FOR UK DELIVERY IS FRIDAY 20TH DECEMBER BEFORE MIDDAY
Whilst the shop stays open everyday apart from Christmas Day (25th December) our mail order service is closed for a week. Any orders placed between 12.00am 20.12.2019 and 02.01.2020 will be processed and shipped from 02.10.2020 when our mail order office re-opens
SHOP OPENING HOURS OVER CHRISTMAS PERIOD
Christmas Eve 24.12.19 – 10.00 – 3.30pm
Christmas Day 25.12.19 – CLOSED
Boxing Day 26.12.19 – 11.00 – 6.00pm
27.12.19 – 30.12.19 normal opening hours
31.12.19 – 10.30am – 5.00pm
01.01.20 – 11.00 – 6.30pm
02.01.20 – Normal trading hours in the shop and online resume
Please check our social media for details of late night shopping over Christmas period
Our online ‘Benjamin Pollock’s Toyshop runs on Shopify, a safe and secure e-commerce platform serving over 165,000 stores around the world. Shopify’s Level 1 PCI certification – industry jargon for top-flight security – covers our online shop, its shopping basket and web hosting. You can find Shopify’s certification on the Visa and Mastercard lists of certified systems.
The final stages of checkout from our web store takes place on Shopify’s secure servers at https://checkout.shopify.com. So do not be concerned when the address in your browser leaves pollocks-coventgarden.co.uk
ORDERING & PAYMENT
- We accept payment by credit card or debit card or via Paypal.
- We are VAT-registered so all merchandise prices already include VAT, except those which are VAT-exempt under UK law. Our VAT number is GB 260 554906
- Once your order has been despatched you will receive a notification that it is on its way.
If you are sending as a Gift, enter the Shipping Address First selecting Different Billing Address to put in your own address details.
- We ship worldwide and if your items are in stock it will be despatched within the next working day (weekends and UK Bank Holidays excluded)
- Our cut-off time for orders is 1pm (GMT) to ensure we can meet the delivery times shows. Orders received after this time each day will be carried over to the following day.
|UK Standard/Royal Mail Signed For||3 – 5 Days||£5.00 Free for orders over £60.00|
|UK Expedited||Next Day Delivery (Mon – Sat) If ordered before 1pm||£10.00|
|Europe Standard Delivery for orders up to £250.00 by Royal Mail Tracked||5 – 14 Days||£15|
|Europe Courier Delivery for orders over £250.00||4-7 Days||£30|
Rest of the World
|Rest of the World Standard Delivery for orders up to £250.00 by Royal Mail Tracked||5 – 14 Days||£20|
|Rest of the World Courier Delivery for orders over £250.00||4-7 Days
(We use UPS and this can be as quick as 1-2 days from despatch to New York for example)
Please Note: International orders will require you to meet your country’s import duties, taxes and charges. We are not liable for any charges levied or for the delay in customs.
If your order has not arrived with you in the times set out above, please email us on [email protected] and we will do what we can to help sort it out.
If you wish to return an item to us, please ensure it is returned unused and in its original packaging, within 10 days of receipt.
Please email us first with the reason for the return and enclose a copy of our confirmation email with the item.
Please send your unwanted items back to us using a ‘signed for’ service so you can ensure it is trackable.
Benjamin Pollocks Toyshop Returns
Unit 17, Ronald Close
Woburn Road Industrial Estate
If an item in your order arrives damaged or is wrong, please get in touch with us via [email protected] so that we can arrange a replacement.